Troubleshooting Guide
Refrigerator Too Cold or Freezing Food
Lettuce is frozen, drinks are partially iced
refrigeratorbuilt-in refrigerator
Your refrigerator is over-cooling, causing fresh food to freeze. Vegetables become damaged and beverages form ice.
Quick Fixes to Try First
- 1Adjust the temperature setting warmer (37-38 degrees is ideal)
- 2Check that nothing is blocking the air vents
- 3Move sensitive items away from the back wall where it's coldest
- 4Ensure the freezer is set correctly (0 degrees)
- 5Wait 24 hours after adjusting for temperature to stabilize
Most Common Causes
Temperature Setting Too Low
DIY Possible
The simplest cause: the thermostat is set colder than necessary, usually below 35 degrees.
Other Possible Causes
Faulty Thermostat
A malfunctioning thermostat doesn't accurately read or control temperature.
Damper Control Problems
The damper controls cold air flow from the freezer. If stuck open, excessive cold air enters the refrigerator.
Temperature Sensor Failure
A faulty thermistor sends incorrect temperature readings to the control board.
Main Control Board Issues
The control board may be misinterpreting signals and over-cooling the refrigerator section.
When to Call a Professional
Contact our technicians if any of these apply:
- Temperature adjustments don't change the interior temperature
- The refrigerator alternates between too cold and too warm
- You notice ice forming on the back wall
- Multiple temperature zones are affected
Brands We Service for This Issue
Related Problems
Still Need Help?
Our factory-trained technicians are ready to diagnose and repair your appliance.